Recommind – MindServer Search 6.0

Abstract

Information workers are becoming engulfed in an avalanche of data: becoming ‘digitally snow blind’ as they stare at endless screens of information, trying to decide which link or which search result will provide them with the information they need to do their job. Enterprise Search enables these users to quickly identity, filter, access, and use the information required to do their tasks. MindServer Enterprise Search combines sophisticated search technology with a simple user interface to provide the user with accurate search results that are relevant to their information requirements. Rules-based access enables organisations to customise results for each user or group of users, giving optimal relevancy for users as well as increased control over the display and ranking of information. MindServer Search addresses a range of business challenges and is especially suited to professional services/legal firms. Recommind is also focusing on pharmaceutical, financial, and consulting organisations. MindServer Search 6.0 introduces a range of enhancements that will appeal to sophisticated and casual users alike. The product supports searching for information both internal and external to the organisation by combining powerful full-text concept search technology with federated (or brokered) search, to surface information in many useful ways. Today, Recommind’s customer base is predominantly that of large US and European law firms and enterprises, but with a fast growing, enterprise-focused sales teams in the UK and US, key channel relationships with major ECM and storage vendors, and a developing partnership in Australia the vertical and international breadth of the client base is fast expanding.

Key Findings

Strength

• Full-text concept searching improves end-user search productivity.
• Smart filtering provides additional ways to explore search results.
• Federated search capabilities extend the reach and range of MindServer.

Information

• Recommind recently announced a strategic alliance with Open Text.
• Proven integration points with leading Enterprise Content Management solutions.

Weakness

• Strong market presence in the US legal market, but relatively weak in other geographies and business sectors.

Look Ahead

In 2009 and into 2010, Recommind intends to continue its 60-80% year-on-year growth rate by focusing on the large enterprise market, and more specifically those large enterprises in the pharmaceutical, financial, banking, professional services, healthcare, and energy sectors.

Read the full Technology Audit on the Butler Group Web site.